Part of the EMEA Omni Data & Performance team, supporting Digital Performance, Web, Client Services and Merchandising. Focused on the end-to-end 360° client data journey — using data engineering and AI models to enhance personalisation and improve the omnichannel client experience.

Delivered transversal insights across Digital Performance, Web, Client Services and Supply & Merchandising — cross-market analysis and data-driven performance monitoring for the region.

Performance Team, LV Client Service Europe

• Owned performance reporting for 300+ FTEs — forecasting, budgeting, continuous improvement
• Eliminated 400+ hours of manual Excel reporting by building Power BI dashboards adopted across departments
• Led international reporting initiatives, aligning stakeholders across markets with cross-market analysis
• Advised Client Service Managers and Directors on budgeting, team sizing and sales forecasting

• Built automated Power BI reporting for Supply Chain KPIs, orderbook and inbound across multiple data sources
• Automated order book & transport processes via Power Automate and Power Query — cut analysis time by 90%
• Led cross-team projects for French DOM-TOM customers, purchasing and inbound logistics

Supported strategic account monitoring via automated Power BI flows and dashboards; harmonised KPI reporting for the South Europe region across Italy, Iberia, France and Greece.

• Forecasted a 20% reduction in inventory costs via low-turnover stock analysis
• Modelled a 30% reduction in truck loading time through internal mobility analysis (lean principles)
• Built an internal document management app in MySQL / PHP